Return Policy
Learn how PadHome handles returns, refunds, and product concerns.
Last updated: September 20, 2026
1. Return and Refund Eligibility
PadHome reviews return and refund requests using the order record, selected variant and evidence of the issue. Eligible cases may include transit damage, an incorrect item, missing components, a wrong supplied variant or a confirmed functional defect.
2. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact PadHome support with:
- Order number.
- Description of the issue.
- Clear photos or videos showing the problem.
This information helps our team verify the issue and provide an appropriate resolution.
3. Product Quality Issues
A product may qualify for review when it arrives with a manufacturing defect, missing listed components, a supplied variant that differs from the order, or a confirmed functionality problem. For lighting, tools and appliances, photos of labels, connectors, included parts or the affected area can help verify the issue.
4. Refund and Replacement Process
After reviewing a request, PadHome may provide a replacement, refund, or another appropriate resolution. Refund processing time depends on the payment provider and banking procedures.
5. Cases Not Covered
- Incorrect address information provided by the customer.
- The ordered size, voltage, plug type, model, color or other variant matches the selection made at checkout but is not suitable for the customer's intended use.
- Damage caused by improper use after delivery.
- Requests that do not meet return requirements.